Our practice and your privacy

Privacy at a glance

The provision of safe and quality healthcare is our principal concern. This requires a good practitioner-patient relationship, with trust and confidentiality. Your practitioner regards your health information as confidential. Your personal information is handled in accordance with this practice’s privacy policy and consistent with Commonwealth and State or Territory law. You are entitled to know what personal information is held about you, how and under what circumstances it may be disclosed; when consent is required for these purposes, and how it is stored. These matters can be discussed, if requested, with you at the time your health information is collected while attending this practice. Clinical records are stored securely and safeguarded against loss or damage. This includes secure transmission and back-up of electronic records.

Access to your information

You have the right to access your information. You may ask to view the information or ask for a copy or part or the whole record. While not required to give reasons for your request, you may be asked to clarify the scope of your request. A request will need to be made in writing, ideally by e-mail. Access to some information may be limited in special circumstances but in such an event you will be advised of the reasons. At your request, your health information held by this practice will be made available to another health service provider. Under the Privacy Guidelines a charge may be payable where the practice incurs costs in providing access, particularly if records need to be copied. Typically it’s about $25, but may be higher for larger files. If you find that the information held is not accurate or complete, you may have the information amended accordingly.

Parents/guardians and children

Although this may surprise some parents, privacy laws apply to children as well as adults. Under the Privacy Guidelines, a child’s right to privacy of their own health information may at times restrict access by parents/guardians to that same information.

Have some questions?

If you have any questions or concerns related to the privacy of your information, you should discuss these with the clinic or your practitioner. If you are dissatisfied you can contact the Australian Privacy Commissioner: Australian Privacy Commissioner, GPO Box 5218, Sydney, NSW 1042. Privacy hotline: 1300 363 992. Website: www.privacy.gov.au

Collection, use and disclosure of your health information

We only seek information that is relevant to your health. This information is generally collected directly from you or otherwise with your consent. However, from time to time we may receive information from others (for example x-ray images and referrals from other practitioners). When this occurs we will, whenever possible, make sure you know we have received this information. Some information about you may be provided to Medicare and your private health insurer, if relevant, for billing and rebate purposes. This generally does not include your detailed clinical records, but may depend on the terms of your insurance policy. There are circumstances where a health practitioner is legally required to disclose information. An example of this is a subpoena or other mandatory reporting requirements. Generally, workers compensation and traffic accident scheme require patients treated under those schemes to agree their health information can be shared with the scheme and it’s insurers. It is necessary for us to keep your health information for as long as is required by law (generally 7 years after your last consultation, but longer in some circumstances). We will inform you if we intend to transfer your clinical records to another practitioner or clinic, or if we sell or close this clinic. Any personal information we collect from you is used to support your relationship with us. We may use it for internal record keeping, appointment reminders, billing, and periodically you may be contacted via email to keep you up-to-date with the latest clinic news. Beaches Health & Wellness does not share, rent or sell its lists with or to other companies. If you wish to be removed from future mailings, please inform us by email at hello@beacheshealthandwellness.com.au and we will amend our records.

Using cookies and interpreting website data

Cookies are small files that are stored on a user’s computer hard drive if the user agrees to them being there. Once added, the cookies help analyze web traffic. They are designed to hold a modest amount of data specific to a client and website. This allows web applications to respond to the user as an individual and deliver a page tailored to that user. The page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. beacheshealthandwellness.com.au uses traffic log cookies to identify which pages are being visited. As such, we measure visitor numbers, frequency, time on site and other analytics and this helps us continually improve the site from the user perspective. You should know that data collected does not identify you in any way and will never be used for any purpose other than the improvement of this website and the service provided to customers. This policy applies to all email inquiries. If at any time, you have questions or concerns, please email us at hello@beacheshealthandwellness.com.au.

Links to other websites

Our website contains links to other websites on some of its pages and on some of the emails that we may distribute to you. It is important for you to note that once you leave beacheshealthandwellness.com.au site, we have no control or responsibility for the protection and privacy of the information that you provide whilst visiting these other websites. Please refer to the privacy policy and data protection information on these other sites and exercise caution.

For further information please contact us: